Return Policy

We want you to be completely happy with your purchase from PurplePearls! If something isn’t quite right, don’t worry—we’ve got you covered with our 30-day return policy for a hassle-free experience.

1. Eligibility for Returns ✅

📦 You can return any unused, unopened items within 30 days of receiving your order. To be eligible, the item must be in its original condition and packaging.

2. How to Initiate a Return 📩

To start your return:
💌 Email purplepearlsshop@gmail.com with your order number and details of the product(s) you wish to return.
📦 We’ll send you return instructions and a shipping label if applicable.

3. Return Shipping Costs 🚚💰

🛑 The customer covers return shipping costs, except when the item received was damaged, defective, or incorrect—in that case, we cover it! 🎉

4. Refunds 💳

💵 Once your return is processed, you’ll get a refund to your original payment method within 5-7 business days (processing time may vary depending on your bank).

5. Non-returnable Items ❌

For hygiene reasons, certain items cannot be returned, including:
🚫 Opened toothbrushes
🚫 Opened toothpaste tubes
🚫 Other personal oral care products

If you’re unsure about an item, feel free to ask us! 😊

6. Exchanges 🔄

Want a different item? 🔄 Please return the original item first and place a new order for your desired product.

7. Damaged or Defective Products 💔🛠️

Received a damaged or defective item? 😟 No worries! Contact us within 7 days of delivery, and we’ll replace it or refund you!